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⚠️ Important Guidelines

WhatsApp Usage Guidelines — How to Avoid Getting Blocked

Follow these guidelines to significantly reduce the risk of your WhatsApp number being blocked. Postabi provides the API infrastructure — responsible usage is your responsibility.

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Liability Disclaimer — Please Read First

Postabi provides WhatsApp API infrastructure as a service provider only. We are not responsible for WhatsApp account suspensions, bans, or restrictions that result from how you use the service. WhatsApp's policies are enforced by Meta — not by Postabi.

If your WhatsApp number gets blocked due to policy violations or misuse, Postabi will not issue a refund. Following the guidelines below significantly reduces your risk — but cannot guarantee zero risk, as Meta's algorithms are constantly evolving.

✅ Best Practices

Guidelines That Protect Your Account

These guidelines are based on WhatsApp's official Business Policy and best practices from thousands of users.

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1. Warm Up New Numbers
Critical for brand new numbers — skip this and risk immediate ban
✅Start with 20-50 messages/day for the first week on a new number
✅Gradually increase to 100/day in week 2, then 200/day in week 3
✅Do NOT send 1000 messages on day 1 — this is the #1 reason for bans
✅Use a number that has an existing WhatsApp history (older account = safer)
✅Set a proper WhatsApp profile picture, name and about section before sending
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2. Send to the Right People
Contact quality is the most important factor in avoiding blocks
✅Always use the Number Validator first — only send to confirmed WhatsApp numbers
✅Send only to people who know your business or have opted in to receive messages
✅Do NOT purchase random phone number lists — these are almost all invalid or will report spam
✅Your own customers, leads, or contacts who shared their number willingly are safest
✅Remove unresponsive contacts from future campaigns (people who never reply)
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3. Message Content Rules
What you say matters as much as who you send to
✅Write personalized messages — use customer name, city, or product details
✅Keep messages clear, relevant, and valuable to the recipient
🚫Never send: scam, fraud, or misleading content
🚫Never send: hate speech, violence, adult, or illegal content
🚫Never send: identical copy-paste messages 1000 times — vary your text slightly
✅Include a way for people to opt out: "Reply STOP to unsubscribe"
✅Include your business name and contact info in messages
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4. Sending Frequency & Timing
How often and when you send affects account health
✅Send messages during business hours (9AM–8PM) in your recipient's timezone
✅Do not send more than 2-3 campaigns per week to the same contact list
🚫Never send the same campaign to the same number more than once per day
✅Use Postabi's built-in rate limiting — do not try to bypass it
✅Space out your campaigns — daily is fine, every hour is too much
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5. Account Setup Best Practices
A well-set-up account is a trusted account
✅Set a professional profile picture (company logo or real photo)
✅Set your business name in WhatsApp profile
✅Use a Pakistani mobile number (03XX series) for Web API
✅Keep the phone with the SIM online and charged (for Web API)
✅Don't use the same SIM for personal heavy usage while running campaigns
🚫Never use a recently registered or freshly ported number for heavy bulk sending
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6. If Your Number Gets Blocked
Steps to take if WhatsApp restricts your number
1️⃣Open WhatsApp and tap "Request a review" if the option appears
2️⃣Submit an appeal through WhatsApp's official support form
3️⃣Wait 24-48 hours — first-time soft bans often lift automatically
4️⃣If permanent ban, use a different number and follow guidelines more strictly
5️⃣Contact Postabi support — we'll help reconnect your account with the new number
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Reminder: Postabi cannot recover blocked WhatsApp accounts. We provide the API only. Account security is your responsibility. No refunds for blocked accounts.

Have Questions About These Guidelines?

Our 24/7 support team is available on WhatsApp to help you set up safely and stay compliant.

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