Last updated: July 2026. Please read carefully before purchasing any Postabi service.
Postabi provides digital software and WhatsApp API connectivity services. Due to the digital nature of our platform, all subscription payments are generally non-refundable once the service has been activated, the QR code has been scanned, the API has been connected, or any platform feature has been used.
Refund requests may only be considered in the following situations:
1. A verified technical failure on Postabi's servers prevents the service from operating for more than 72 consecutive hours.
2. Duplicate or incorrect payment caused by our billing system.
3. A cancellation request submitted within 24 hours of the initial purchase, provided the account has not been activated, no QR code has been scanned, no API has been connected, and no messages have been sent through the platform.
Refunds will NOT be provided for any of the following:
• WhatsApp account bans, restrictions, temporary suspensions or permanent blocks.
• Meta policy violations or account quality issues.
• Numbers blocked due to messaging behavior, spam detection, user reports, or WhatsApp security systems.
• QR code already scanned or WhatsApp successfully connected.
• Any message sent through the Postabi platform.
• Change of mind after activation.
• Partial monthly usage.
• Customer configuration errors.
• Internet, hosting, VPS, proxy, browser, firewall or device-related issues.
• Third-party service failures including Meta, WhatsApp or mobile network providers.
Important: Postabi does not control Meta's automated security systems. In some cases, WhatsApp may temporarily or permanently block a connected number due to its own security checks, messaging patterns, account history, or policy enforcement.
If a connected WhatsApp number becomes blocked for any reason after activation, this does NOT qualify for a refund.
The standard solution is to reconnect the platform using another WhatsApp number by scanning a new QR code. Your Postabi subscription remains active and can continue to be used with the replacement number.
Postabi guarantees access to its software platform only. We cannot guarantee uninterrupted availability of WhatsApp, Meta services, or the continued approval of any individual WhatsApp account or phone number.
Customers are responsible for following WhatsApp and Meta policies, maintaining healthy messaging practices, obtaining recipient consent where required, and using the platform responsibly. Improper usage may result in account restrictions for which Postabi is not liable.
If you believe your case qualifies under the Eligible Refund section, contact us within 7 days of the payment date via WhatsApp +92 334 4655700 or email info@postabi.com. Please include your account details, payment proof and complete explanation.
Approved refunds are processed within 7–10 business days using the original payment method. Postabi reserves the right to investigate every refund request before making a final decision.
By purchasing or using any Postabi service, you acknowledge that you have read and accepted this Refund Policy. Any refund decision will be made solely in accordance with this policy and applicable laws.