🎧 Customer Support

WhatsApp Customer Support Software — Support at Scale

Deliver fast, professional customer support directly on WhatsApp. Shared team inbox, smart ticketing, canned responses, and AI-powered suggestions — all in one platform.

Support Features

Enterprise-Grade Support on WhatsApp

Postabi transforms WhatsApp into a powerful customer support platform. Manage hundreds of conversations daily with team collaboration, smart routing, and automation that keeps response times low and satisfaction high.

📬

Shared Team Inbox

Multiple agents can view and reply to conversations. Never miss a customer message again.

🎫

Smart Ticketing

Auto-create tickets from incoming messages. Assign, prioritize, and track resolution times.

🤖

AI-Powered Replies

Canned responses and AI suggestions help agents reply faster with consistent messaging.

👥

Team Management

Set agent roles, departments, working hours, and round-robin assignment for balanced workload.

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Support Plans

Scale Your Support Team

Starter Support

2 agents · Shared inbox · Basic ticketing · Rs.3,000/month

Growth Support

10 agents · AI replies · Reports · Canned responses · Rs.7,000/month

Enterprise

Unlimited agents · Custom workflows · SLA tracking · Priority support · Contact us

StarterRs. 3,000 / month

GrowthRs. 7,000 / month

Meta API SetupRs. 5,000

Industries

Who Uses Postabi for Customer Support

📦

E-commerce Stores

Handle order inquiries, returns, refunds, and shipping questions with a shared team inbox and ticket tracking.

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Hotels & Travel

Manage booking inquiries, check-in questions, and complaint resolution across departments from one inbox.

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Telecom & ISPs

Handle technical support tickets, service complaints, and billing inquiries with SLA tracking and prioritization.

🏛️

Government Services

Provide citizen support via WhatsApp with structured ticketing, department routing, and response tracking.

FAQs

Frequently Asked Questions

How does the shared inbox work?

All incoming WhatsApp messages appear in a single dashboard. Agents can claim conversations, add internal notes, and transfer chats to other team members. Everyone sees real-time status of every conversation.

Can I set up automatic replies for common questions?

Yes. You can create canned responses for frequently asked questions and set up keyword-triggered auto-replies. The AI engine can also suggest responses based on conversation context.

Does Postabi support multiple support departments?

Absolutely. You can create departments (Sales, Support, Billing) with separate agent assignments. Conversations can be routed to the right department based on keywords, sender, or manual selection.

Can I track customer satisfaction (CSAT)?

Yes. Postabi supports post-conversation CSAT surveys via WhatsApp. You can track satisfaction scores per agent, per team, and overall to continuously improve your support quality.

Get Started

Elevate Your Customer Support on WhatsApp

Your customers are already on WhatsApp. Meet them where they are with professional, scalable support software. Try Postabi free today.

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