📞 For Call Centers & Customer Support Teams

WhatsApp API for Call Centers — Ticket Management & Automated Support

Handle customer inquiries, manage support tickets, automate responses, and collaborate as a team — all through WhatsApp. Pakistan's most powerful WhatsApp API for customer service.

Why Call Centers Choose Postabi

Supercharge Your Customer Service

WhatsApp is the preferred channel for customer support in Pakistan. Postabi helps call centers manage high volumes of customer inquiries with automated responses, ticket tracking, and team collaboration tools.

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Ticket Management

Convert WhatsApp inquiries into support tickets. Track status, priority, and resolution time from one dashboard.

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Automated Responses

Set up keyword-based auto-replies, FAQ bots, and smart routing to handle common customer queries instantly.

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Team Inbox

Share a single WhatsApp number across your team. Assign conversations, leave internal notes, and track response times.

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Analytics & Reports

Track response times, resolution rates, customer satisfaction, and team performance with built-in analytics.

💬 Get WhatsApp API for Your Call Center

How It Works

Setup in 3 Simple Steps

Choose Your Plan

WhatsApp Web API (Rs.3,000/mo) or Meta Business API (one-time Rs.5,000 setup).

Connect Your Number

Scan QR (Web API) or we set up Meta API remotely. Meta API includes shared team inbox.

Start Serving Customers

Set up auto-replies, assign agents, and manage customer conversations from the Postabi dashboard.

Web API PriceRs. 3,000 / month

Meta API SetupRs. 5,000 (one-time)

Team inbox (Meta API)Multi-agent support

Use Cases

How Call Centers Use Postabi

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Support Ticket System

Every WhatsApp inquiry creates a support ticket. Track status, priority, and resolution time. Never lose a customer query again.

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Chatbot & Auto-Replies

Set up automated responses for FAQs, order status, and common inquiries. Route complex issues to human agents seamlessly.

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Multi-Agent Inbox

Multiple agents can handle conversations from a single WhatsApp number. Assign chats, leave notes, and collaborate in real time.

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Performance Analytics

Monitor response times, resolution rates, customer satisfaction scores, and agent productivity from one dashboard.

💬 Start Free — Contact Us on WhatsApp

FAQs

Frequently Asked Questions

Can multiple agents use the same WhatsApp number?

Yes. With Meta API, your entire team can access a shared WhatsApp inbox. Each agent can handle conversations, and managers can monitor performance.

Can I set up a WhatsApp chatbot?

Absolutely. Postabi supports keyword-triggered auto-replies and chatbot flows. Handle common questions automatically and escalate to human agents when needed.

Can I integrate Postabi with my existing helpdesk?

Yes. Postabi integrates with popular helpdesk platforms like Zendesk, Freshdesk, and custom solutions via REST API.

Can I track customer satisfaction?

Yes. Send automated satisfaction surveys after each resolved ticket. Collect ratings and feedback to measure and improve service quality.

Get Started Today

Ready to Transform Your Customer Service?

Join call centers across Pakistan using Postabi to deliver exceptional customer service on WhatsApp. Start with a free consultation.

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Reply in 1 hour · Support in Urdu & English · Pakistan-based team