WhatsApp API FAQ — Answers to Your Most Common Questions

What is WhatsApp API and who needs it?

WhatsApp API allows businesses to send and receive WhatsApp messages programmatically. Any business that needs to send bulk messages, automate customer communication, or integrate WhatsApp with their systems needs it.

What's the difference between WhatsApp Web API and Meta Business API?

Web API connects via QR code (like WhatsApp Web) and is best for one-way bulk messaging at Rs.3,000/month. Meta Business API is the official API with chatbot, 2-way conversations, CRM, and templates at Rs.5,000 one-time setup.

Is Postabi available across Pakistan?

Yes. We serve all cities including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Peshawar, Quetta, Sialkot, and every other city. Setup is fully remote.

Do I need technical skills to use Postabi?

Not for basic use. The dashboard is user-friendly. For API integration, some technical knowledge helps, but our support team guides you through it.

How much does WhatsApp API cost in Pakistan?

Postabi's Web API costs Rs.3,000/month with no per-message charges. Meta Business API costs Rs.5,000 one-time setup plus Meta's per-conversation fees. Both plans include free 24/7 support.

Are there any hidden charges?

No. Postabi has zero hidden charges. No setup fees for Web API, no cancellation fees, no support charges. The price you see is the price you pay.

What payment methods do you accept?

We accept EasyPaisa, JazzCash, bank transfer, and cash payments. All payments are receipted.

Can I cancel my subscription?

Yes, you can cancel anytime. No cancellation fees. Your access continues until the end of the paid billing period.

Does Web API require my phone to stay online?

Yes, Web API mirrors your phone's WhatsApp. Your phone needs internet connectivity for the API to send and receive messages.

Can I use my existing WhatsApp number?

Yes. Web API uses your existing WhatsApp number via QR code connection. Meta API requires a new number or one that has not been used with WhatsApp before.

Is my data secure with Postabi?

Absolutely. All messages are encrypted in transit. We don't store message content. Your data is yours — we never share it with third parties.

What kind of support do you offer?

Free 24/7 WhatsApp support in Urdu and English. Our Pakistan-based team typically replies within 1 hour. Technical support is included in all plans.