AI Customer Support \u2013 AI-Powered Support on WhatsApp

\ud83c\udfe6 Support Features

Next-Level Customer Service Automation

Stop losing customers to long wait times. Postabi\u2019s AI customer support system resolves 80% of queries instantly and intelligently routes the rest to your team.

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Instant FAQ Resolution

Answers common questions instantly using your knowledge base \u2014 no human needed.

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Automated Ticketing

Create, assign, and track support tickets automatically from WhatsApp conversations.

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Smart Issue Routing

Route issues to the right department or agent based on intent, urgency, and expertise.

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CSAT & Analytics

Track customer satisfaction scores, response times, and resolution rates in real time.

\ud83d\udcac Upgrade Your Support

\ud83d\udcb0 Pricing

Support That Fits Your Budget

Web API \u2014 Rs.3,000/month

AI FAQ bot, basic ticketing, QR connect, unlimited free messages

Meta API \u2014 Rs.5,000 one-time

Full AI support, advanced routing, CRM integration, FB verified badge

\ud83d\udd0d How It Works

Support Flow

1. Customer sends a message on WhatsApp.

2. AI instantly checks knowledge base for answer.

3. Found \u2192 instant resolution. Not found \u2192 ticket created.

4. Ticket routed to the right human agent.

\ud83c\udf1f Use Cases

AI Support Across Industries

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Telecom Operators

Handle billing complaints, package inquiries, and network outage reports at scale.

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E-Commerce Support

Manage order returns, refund requests, delivery complaints, and product questions.

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Pharmaceutical Companies

Answer product inquiries, side-effect questions, and distributor contact requests.

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NGOs & Charities

Handle donation inquiries, volunteer registrations, and beneficiary support requests.

\u2753 FAQs

Support FAQs

What percentage of queries can the AI handle?

Typically 70-80% of common support queries are resolved instantly by the AI without human intervention.

Can customers request a human agent?

Yes. Customers can type \u201cspeak to agent\u201d or \u201chuman\u201d and the AI will immediately transfer to your support team.

Does the AI support ticket system integrate with existing tools?

Yes. It integrates with popular helpdesk platforms and CRMs to sync tickets and customer data.

Can I customize the AI\u2019s knowledge base?

Absolutely. You upload your FAQs, policies, and product information. The AI uses only your data to generate answers.

AI-Powered Customer Support on WhatsApp